Providing Better Customer Service Since May of 2000

Over 200 Years of Combined Business Experience

Tel: 614-361-5393






Sage 300 CRE Timberline Service Operations

Effectively manage service operations and reduce the time to invoice. Sage Service Operations enables technicians to complete their work in less time and make fewer trips by providing the real-time information they need in the field on any tablet or mobile device. Sage Service Operations also reduces administrative time by integrating with your Sage 100 Contractor or Sage 300 Construction and Real Estate solution.

With Sage Service Operations, managers and technicians have access to real-time information anytime, anywhere. Increase the efficiency of your service operations with the ability to track critical items in the field including assignments, work orders, preventative maintenance, purchase orders, customer equipment, site history, notes, and time worked.

See what’s going on in your service department

  • Owners, executives, and service managers can use the dashboard to see service activities at a glance. View recent work orders, billing amounts, upcoming and overdue preventative maintenance tasks, and more so you can plan resources effectively.
  • Reduce administrative work and increase accuracy
  • Relieve your dispatcher, service manager, and accounting staff from hours of manual data entry and ensure accuracy of your work orders.
  • Populate work tickets with predefined work descriptions so documentation is professional and detailed for billing and customer review.
  • Create a purchase order from the field to order parts and speed up job completion.
  • Simplify payroll with immediate capture of work order time from the field.
  • Enable technicians to take payments and email receipts from the job site.
  • Customers can see up-to-date status on all work orders, invoices, equipment, and more without having to call your office staff.
  • Provide a superior customer experience
  • Give your customers their own customized, self-service website to request service, check work status, and more.
For More Information Contact:
Information Technology Outlook, Inc.
2783 Martin Rd Dublin, OH 43017
Copyright © 2016 Information Technology Outlook, Inc.
Last modified: 10/16/16